Terms Of Use

last updated: 1st Oct 2025

Welcome to Swarnsilva

Thank you for visiting Swarnsilva. These Terms of Use (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or purchase our products.

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing, browsing, or making a purchase on the Swarnsilva website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, along with our Privacy Policy and any other policies referenced herein.

1.2 Eligibility

To use our services and make purchases, you must:

• • Be at least 13 years of age or the age of majority in your jurisdiction
  • Have the legal capacity to enter into a binding contract
  • Not be prohibited from using our services under applicable laws
  • Provide accurate and complete information during registration and checkout

1.3 Modifications to Terms

Swarnsilva reserves the right to modify, update, or change these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website after any modifications indicates your acceptance of the updated Terms. We recommend reviewing these Terms periodically to stay informed of any changes.

2. Use of Our Website

2.1 License to Use

Swarnsilva grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes in accordance with these Terms.

2.2 Prohibited Activities

You agree NOT to:

Misuse of Website:

• • Use the website for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to our systems, servers, or networks
  • Interfere with or disrupt the operation of the website
  • Use automated systems (bots, scrapers, crawlers) to access the website without permission
  • Copy, reproduce, or distribute website content without authorization

Fraudulent Activities:

• • Provide false, inaccurate, or misleading information
  • Use stolen credit cards or payment information
  • Create multiple accounts to abuse promotions or offers
  • Engage in any form of fraudulent activity

Harmful Conduct:

• • Upload or transmit viruses, malware, or other malicious code
  • Attempt to reverse engineer, decompile, or hack the website
  • Collect or harvest user information without consent
  • Impersonate any person or entity or misrepresent your affiliation

Intellectual Property Violations:

• • Infringe upon Swarnsilva’s or any third party’s intellectual property rights
  • Use our trademarks, logos, or brand name without written permission

2.3 Account Responsibility

If you create an account with Swarnsilva:

• • You are responsible for maintaining the confidentiality of your login credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • You must not share your account with others
  • We reserve the right to suspend or terminate accounts that violate these Terms

3. Product Information and Availability

3.1 Product Descriptions

We make every effort to provide accurate product descriptions, images, specifications, and pricing. However:

• • Colors may vary slightly due to monitor settings and photography lighting
  • Product specifications are subject to change without notice
  • We do not warrant that product descriptions are error-free, complete, or current
  • In case of any discrepancy, we reserve the right to correct errors and update information

3.2 Product Availability

• • Product availability is subject to change without notice
  • We reserve the right to limit quantities available for purchase
  • Items displayed on our website may not always be in stock
  • If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative options

3.3 Pricing

• • All prices are displayed in Indian Rupee and are subject to change without notice
  • Prices include applicable taxes unless otherwise stated
  • We reserve the right to correct pricing errors on our website
  • In case of a pricing error, we may cancel the order and notify you, or offer you the opportunity to purchase at the correct price

4. Orders and Payment

4.1 Placing an Order

When you place an order through our website:

• • You are making an offer to purchase the product(s) at the listed price
  • Order confirmation does not constitute acceptance of your order
  • We reserve the right to accept or reject any order at our sole discretion
  • Your order is only confirmed when we send you a confirmation email with order details

4.2 Payment Terms

• • Payment must be made in full at the time of placing the order
  • We accept payment through the methods displayed on our website (credit cards, debit cards, net banking, UPI, digital wallets, etc.)
  • All payments are processed securely through encrypted payment gateways
  • You represent and warrant that you have the legal right to use any payment method provided

4.3 Payment Processing

• • Your payment will be charged when your order is confirmed
  • Payment authorization may be obtained prior to shipping
  • Failed payments may result in order cancellation
  • Currency conversion charges (if applicable) are your responsibility

4.4 Order Confirmation

After successful payment, you will receive:

• • An order confirmation email with order details
  • Order tracking information once the product is shipped
  • Updates on your order status via email or SMS

5. Order Cancellation

5.1 Right to Cancel Orders

Swarnsilva reserves the absolute right to cancel any order at any time, even after payment has been received, under the following circumstances:

Inventory and Availability Issues:

• • Product is out of stock or unavailable
  • Product has been discontinued
  • Unable to fulfill the order due to supply chain issues

Pricing and Technical Errors:

• • Incorrect pricing due to technical or human error
  • Promotional codes or discounts applied incorrectly
  • System errors affecting order processing

Fraud Prevention and Security:

• • Suspected fraudulent activity or unauthorized use of payment methods
  • Orders that pose security risks to our business or customers
  • Inability to verify customer information or payment details
  • Multiple orders placed using different accounts or payment methods that appear suspicious

Operational Reasons:

• • Force majeure events (natural disasters, pandemics, government restrictions, etc.)
  • Shipping restrictions to certain locations
  • Inability to deliver to the provided address
  • Violation of these Terms of Use or our policies

Quality Control:

• • Product fails quality inspection before shipping
  • Product is damaged or defective and no replacement is available

5.2 Notification of Cancellation

If we cancel your order:

• • We will notify you via email to the address provided during checkout
  • We will provide the reason for cancellation when possible
  • You will receive a full refund to your original payment method

5.3 Refund Processing for Cancelled Orders

• • Refunds will be processed within 7-14 business days from the date of cancellation
  • The refund will be credited to your original payment method
  • Processing time may vary depending on your bank or payment provider
  • We are not responsible for delays caused by financial institutions

5.4 No Liability for Cancellations

Swarnsilva shall not be liable for any loss, damage, or inconvenience caused by order cancellation, including but not limited to consequential damages, lost profits, or emotional distress.

6. Customer Cancellation and Modifications

6.1 Cancellation by Customer

You may request to cancel your order:

• • Before Shipment: Contact us at support@swarnsilva.com immediately. We will process cancellations on a best-effort basis
  • After Shipment: Cancellation is not possible once the order has been shipped. You may refer to our Return Policy instead

6.2 Order Modifications

• • Order modifications (address, quantity, product) may be requested before shipment
  • We cannot guarantee that modifications will be accommodated
  • Contact support@swarnsilva.com for modification requests

7. Shipping and Delivery

7.1 Shipping Policy

• • Shipping charges, delivery timeframes, and methods will be displayed during checkout
  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by shipping carriers, customs, or force majeure events
  • Risk of loss and title pass to you upon delivery to the shipping carrier

7.2 Shipping Address

• • You are responsible for providing accurate and complete shipping information
  • We are not liable for delays or non-delivery due to incorrect addresses
  • Address changes after shipment may not be possible

7.3 Delivery Failures

If delivery fails due to:

• • Incorrect address provided by you
  • Recipient unavailable after multiple delivery attempts
  • Refusal to accept delivery

You will be responsible for return shipping costs and may incur additional charges. We reserve the right to cancel the order and issue a partial refund after deducting applicable fees.

8. Returns, Exchanges, and Refunds

8.1 Return Policy

Returns and exchanges are subject to the specific return policy mentioned in each product’s description.

Each product listing clearly states:

• • Whether the product is returnable or non-returnable
  • The return window period (if applicable)
  • Conditions for accepting returns
  • Any restocking fees or return shipping charges

Please carefully review the product description before making a purchase.

8.2 General Return Guidelines

Where returns are accepted:

• • Products must be unused, in original condition, with all tags and packaging intact
  • Products must be returned within the timeframe specified in the product description
  • Proof of purchase (order confirmation email) is required
  • Return shipping costs may be borne by the customer unless the product is defective

8.3 Non-Returnable Items

Certain products may be non-returnable due to safety, or other reasons, including but not limited to:

• • Intimate apparel, personal care items, or products worn close to the body
  • Customized or personalized products
  • Sale or clearance items (unless defective)
  • Products without original packaging or tags

8.4 Refund Processing

• • Refunds will be processed within 7-14 business days after we receive and inspect the returned product
  • Refunds will be issued to the original payment method
  • Shipping charges are generally non-refundable unless the return is due to our error

8.5 How to Initiate a Return

To request a return:

1. 1. Contact us at support@swarnsilva.com within the return window specified in the product description
   2. Provide your order number, reason for return, and photos if the product is defective
   3. Await authorization and return instructions
   4. Ship the product back as per provided instructions

9. Intellectual Property Rights

9.1 Ownership

All content on the Swarnsilva website, including but not limited to:

• • Text, graphics, logos, images, videos, and audio
  • Software, code, and website functionality
  • Trademarks, service marks, and brand names
  • Product designs and descriptions

is the exclusive property of Swarnsilva or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Restrictions

You may not:

• • Copy, reproduce, distribute, or create derivative works from our content without written permission
  • Use our trademarks or logos without authorization
  • Frame or mirror any portion of the website
  • Use our intellectual property for commercial purposes

9.3 User-Generated Content

If you submit reviews, comments, photos, or other content to our website:

• • You grant Swarnsilva a worldwide, royalty-free, perpetual license to use, display, reproduce, and distribute such content
  • You represent that you own the rights to the content submitted
  • We reserve the right to remove any content that violates these Terms or is inappropriate

10. Disclaimers and Limitation of Liability

10.1 Disclaimer of Warranties

The Swarnsilva website and all products are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

• • Warranties of merchantability or fitness for a particular purpose
  • Warranties that the website will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy, reliability, or completeness of content
  • Warranties that defects will be corrected

10.2 Limitation of Liability

To the maximum extent permitted by law, Swarnsilva shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• • Use or inability to use our website or products
  • Unauthorized access to or alteration of your data
  • Errors, mistakes, or inaccuracies in content
  • Product defects or quality issues
  • Delays or failures in delivery
  • Loss of profits, revenue, data, or business opportunities

Our total liability for any claims arising from your use of our website or purchase of products shall not exceed the amount you paid for the specific product or service giving rise to the claim.

10.3 Indemnification

You agree to indemnify, defend, and hold harmless Swarnsilva, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• • Your violation of these Terms
  • Your violation of any third-party rights
  • Your misuse of our website or products
  • Your violation of applicable laws or regulations

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Swarnsilva.

• • We do not endorse or assume responsibility for third-party content or practices
  • Your interactions with third parties are solely between you and them
  • We encourage you to review the terms and privacy policies of any third-party sites you visit

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

13.2 Jurisdiction

Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in India.

13.3 Dispute Resolution

Before initiating legal action, we encourage you to contact us at support@swarnsilva.com to resolve any disputes amicably. If you are not satisfied with the resolution provided via email then visit our store and discuss the issue.

13.4 Waiver and Severability

• Our failure to enforce any provision of these Terms does not constitute a waiver
• If any provision is found to be unenforceable, the remaining provisions will remain in full effect

14. Force Majeure

Swarnsilva shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, fires)
• Wars, terrorism, or civil unrest
• Pandemics or epidemics
• Government actions, regulations, or restrictions
• Labor strikes or disputes
• Interruptions in telecommunications or internet services
• Supplier or shipping carrier failures

15. Termination

15.1 Termination by Swarnsilva

We reserve the right to suspend or terminate your access to our website and services at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive or disruptive behavior
• Any reason at our sole discretion

15.2 Effect of Termination

Upon termination:

• Your right to use our website immediately ceases
• We may delete your account and any associated data
• Outstanding orders may be cancelled or fulfilled at our discretion
• Provisions that by their nature should survive termination will remain in effect

16. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Swarnsilva regarding your use of our website and services.

These Terms supersede any prior agreements, communications, or understandings, whether written or oral.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Use, please contact us:

Swarnsilva

Email: support@swarnsilva.com
Response Time: We aim to respond within 2-14 days